Complaints and returns

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Complaints or returns can be reported electronically to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. indicated in the complaint form within 5 days of receipt of delivery. Exceptions are complaints relating to product quality defects and market recalls. In the case of quality defects in products (beyond the control of the wholesaler), the time limit for processing the complaint and issuing a correction invoice for the returned goods are subject to the manufacturer's decision.